frequently asked
questions

Shipping options will be listed in the checkout. The larger the item, the less shipping options will be available, especially surfboards over 9’.

More shipping info is available on our Shipping Page.

For Canada and US orders, simply go to the checkout to see the applicable shipping charges and sales taxes. Duties & brokerage can be seen for cross border shipments.

For orders outside of US & Canada, please see our International Shipping page and Contact Customer Care.

Instock items will usually be shipped within 2 business days. If a warehouse transfer is required that will add delays, we will contact you with an update. Approximate delivery durations are provided at the checkout.

Tracking information can be found in your account

Products listed on our website, should be instock unless otherwise noted.

If you have a trip planned and need your products by a certain date, please leave comments with your order or Contact Customer Care prior to placing your order.

We ship and receive boards a lot! We take care in packaging your board so it can arrive at your door looking as it did when it left ours.

Here are some examples of how we prepare a surfboard for shipping.

Yes, we want to make sure you get the right fit. If your item is new and unused it can be exchanged within 45 days from original purchase date.

Some products excluded. For more information please see Returns & Exchanges.

Yes, we want you to be happy with your purchase. If your item is new and unused it can be exchanged within 45 days from original purchase date.

Some products excluded. For more information please see Returns & Exchanges

Unless an item is defective and is considered for warranty, it cannot be returned. For more information please see Returns & Exchanges

If you have more questions, do not hesitate to contact our Contact Customer Care.

Most products we carry are provided with a manufacturers warranty, which can usually be found on their website. For more information please see Warranty Policy and Process

If you have more questions, do not hesitate to contact our Contact Customer Care.

Some new items that have not arrived yet, will be available on our website as Pre-Order. If you don’t see it, Please Contact Customer Care to order.

We are always available to take custom orders and they will be placed in the priority order.

Provided that your order has not yet been shipped, we will be able to do this for you. Please Contact Customer Care to modify your order.

Please note that if a custom order or pre-order has already been placed for you with our supplier, or has already been shipped, the deposit will be forfeit.

Order updates will be emailed to you as they become available and Tracking information can be found in your account

We are happy to assist you. Please visit our Help Guides or Contact Customer Care.

Our staff is always available for you and your family through the phone line or help centre.

We are happy to assist you. Please visit our Help Guides or Contact Customer Care.

We accept many forms of payment including credit card or PayPal directly through our checkout. EFT Payments can be made here on our Payments page. Payments can be made in cash at our Retail Store and Surf School in Tofino, BC.

We will accepting payments via your favourite Crypto currencies such as Bitcoin, Ethereum, Litecoin, and 50+ other AltCoins in the coming future.

We have a lot of great gift items. Some of our top picks, please see Gifts for Him, and Gifts for Her and Gifts for Kids. We also have gift cards in most denominations.

For a more tailored approach, please Contact Customer Care and we would be happy to provide suggestions for that special someone.

Yes if you have a valid Promo Code, it can be used at the checkout.

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